Refund policy

30-day return window

Request a return within 30 days after delivery. For a change-of-mind return, the lunch box must be unused, clean, and in its original condition, with all included accessories and packaging. You will need your order number or proof of purchase.

Start a return

Contact us with your order number, the email used at checkout and the reason for returning. We will provide return instructions and the correct return address. Do not send a parcel to the address printed on the original shipping label unless we confirm it is the return address.

Return shipping and fees

For a change-of-mind return, you are responsible for the return-shipping cost. Use a tracked service and keep your receipt. We do not charge a restocking fee. Original shipping charges are not refunded for change-of-mind returns, except where the law requires otherwise.

Damaged, defective or incorrect items

Contact us if your item arrives damaged, is defective or differs from what you ordered. Explain the problem and keep the item and packaging. We may ask for photographs to help investigate. If a return is required for a confirmed defect, damage or an incorrect item, we cover reasonable return-shipping costs and arrange an appropriate replacement or refund. The unused-item condition for change-of-mind returns does not limit your rights for faulty goods.

Refunds

After your return arrives, we will inspect it and let you know the outcome. Approved refunds are issued to the original payment method. We aim to process an approved refund within 10 business days of receiving the return; your bank or payment provider may take additional time to post it. Contact us if an approved refund has not appeared.

Exchanges

Contact us before arranging an exchange so we can confirm available options. Do not place a replacement order unless you intend to purchase it separately.

Cancellations

Contact us as soon as possible to request cancellation. If the order has already shipped, the return process may apply. When an order is cancelled before shipment, we refund the amount paid for that order.

12-month warranty

Your NOONKIND Go comes with a 12-month warranty. For warranty assistance, use our contact form with your order number and a description of the issue. Warranty assistance is separate from the 30-day change-of-mind return window and does not limit your legal rights.

Your rights

This policy does not remove or restrict any rights you have under applicable consumer law. Questions or requests: contact the NOONKIND team.